Please email us at email@example.com of your order details as well as a photo of your garments to verify the item you have received. We will get back to you with a resolution ASAP
For us to process your refund we first need the item to arrive at our warehouse. Please check your tracking information and ensure we have received your return parcel. Please allow 3 working days for us to process your refund and for it to be processed back into your account. If you have still yet to receive your refund please contact us on firstname.lastname@example.org with your order information as well as your tracking details and we will open a case internally with our returns department.
As long as your order has not been dispatched, you will be able to make amendments to it, contact us on email@example.com.
In the unlikely event that your item is faulty, please email our customer service team at firstname.lastname@example.org stating your order details and a photo of where your garment is faulty and we will email you back with a resolution.
Please check your tracking information to ensure you have not missed your delivery. Unfortunately we do not get updates if parcels are yet to be delivered or on hold but we can open a case with the courier if you are waiting longer than expected to get an update. Please contact us on email@example.com with your order details.