FAQ

Most frequent questions and answers
Sage Pay use the latest security technology to ensure your card information is safe and secure. All card information is encrypted so that your information is private and protected. Sage Pay only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology, this prevents orders being placed through an unsecured connection. We do not store credit card details not do we share customer details with any 3rd parties
Depending on where you are located, and the delivery service you choose, standard delivery normally takes 3-5 working days. Next day delivery is normally the next working day. a quote on shipping and cost will be given when checking out
We ask for your contact details to get in contact with you in case there are any issues when packaging or delivery your items. All information collected is kept within the website and never passed on to third party organisations.

Please email us at cs@walkerandhawkes.com of your order details as well as a photo of your garments to verify the item you have received. We will get back to you with a resolution ASAP 

For us to process your refund we first need the item to arrive at our warehouse. Please check your tracking information and ensure we have received your return parcel. Please allow 3 working days for us to process your refund and for it to be processed back into your account. If you have still yet to receive your refund please contact us on cs@walkerandhawkes.com with your order information as well as your tracking details and we will open a case internally with our returns department.

As long as your order has not been dispatched, you will be able to make amendments to it, contact us on cs@walkerandhawkes.com.

In the unlikely event that your item is faulty, please email our customer service team at cs@walkerandhawkes.com stating your order details and a photo of where your garment is faulty and we will email you back with a resolution.

Please check your tracking information to ensure you have not missed your delivery. Unfortunately we do not get updates if parcels are yet to be delivered or on hold but we can open a case with the courier if you are waiting longer than expected to get an update. Please contact us on cs@walkerandhawkes.com with your order details.

Unfortunately we do not deal with exchanges. You would need to return this back for a refund and then re order the size you need. Please follow the link here for further details on how to proceed.