FAQs

Most frequent questions and answers

Sage Pay uses the most advanced security technology to make sure your card information is safe and secure. Your card information is encrypted so that your information is private and protected. Sage Pay only accept orders from web browsers that allow communication through Secure Socket Layer (SSL) technology, this prevents orders being placed through an unsecured connection. We never store credit card details nor do we share customer details with any 3rd parties.

This depends on where you are located, and the delivery service you choose. Standard delivery usually takes 3-5 working days. Next day delivery is usually the next working day. A price quote on shipping and cost is provided when checking out.

Your contact details are used to get in contact with you in case of any issues when packaging or delivery your items. All information collected is secured within the website and never passed on to 3rd party organisations.

Drop us a quick email at cs@walkerandhawkes.com with your order details as well as a photo of your garments for verification. We will get back to you with a resolution ASAP 

We first need the item to arrive at our warehouse before we’re able to process your refund. Please check your tracking information and check we have received your return parcel. Kindly allow 3 working days for us to process your refund and for it to be processed back into your account. If you have still not received your refund please contact us on cs@walkerandhawkes.com with your order information as well as your tracking details and we will open a case internally with our returns department.

Provided your order has not been dispatched, we’ll be happy to make amendments to it. Contact us on cs@walkerandhawkes.com.

Despite our best efforts in quality control, mistakes happen.

In the unlikely event that your item is faulty or damaged, please email our customer service team at cs@walkerandhawkes.com.
State your order details and a photo of where your garment is faulty and we will resolve your issue as quickly as possible.

Please check your tracking details in case you have missed the delivery. Unfortunately, we do not get updates if parcels are yet to be delivered or on hold. We would be happy to open a case with the courier if you are waiting longer than expected.

Kindly contact us on cs@walkerandhawkes.com with your order details and we’ll solve your problem as quick as we can.

Unfortunately, we do not offer exchanges. Although, you are welcome to return the item back for a refund and then re order the size you need.

Follow the link here for further details on how to proceed.