No Quibble 60-day Returns Policy
At Walker and Hawkes we pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve. As such, the gifts you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:
If your gift has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on +44 (0)121 769 1234. We will then arrange the best course of action to take.
If your product has developed a fault then please contact us with your ‘Order ID’ number to hand. We can then discuss the preferred course of action that you would like us to take.
If for any other reason you want to return a purchase to us we offer a No Quibble 60-day returns policy. All that we ask is that you please return the item unused, in its original packaging and in a saleable condition “. We recommend that you use a signed for service, via a reputable courier, with adequate insurance to cover the value of the item. To facilitate a speedy refund, please include a copy of your receipt and state the reason for the return. Our returns address can be found at the bottom of this page. You are liable for all postage costs and these will not be refunded as part of the return.
Your statutory rights are not affected by the above terms and conditions.
Holiday Returns: Any purchase made between 1st October and 24th December can be returned before 31st January, subject to our normal terms and conditions.
Its easy to return items to Walker and Hawkes
You can return your item through our return label for £4, details below (Limited to only UK mainland).
Return your items fully tracked to Walker and Hawkes for a great fixed price of £4, no need to guess on postage costs and the label is free to download. The £4 is charge will be deduced from your Walker and Hawkes refund. Royal Mail have an option to have the item collected from your home – please note there is an additional £1 if this option is chosen.
Please note that parcels must weigh less than 20KG and within the dimensions of 61cm (L) x 46cm (W) x 46cm (D). If your return parcel are not within the following dimensions your label will be voided.
This is pre-paid for you convenience so you can just print off your label and send it off. The fee will be deducted from your refund to cover the cost of this service. This is a Royal Mail delivery courier and you can drop your return parcel to your local post office. Once sent please send us a email to cs@walkerandhawkes.com of the tracking number with your order I.D.
You can generate your pre-paid label by clicking HERE. (Limited to only UK mainland)
If more than one label is created, you will be charged for both even if both labels were not used.
This service does not apply to any orders purchased through eBay
