Returns

No Quibble 60-Day Returns Policy

At Walker and Hawkes we pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve. As such, the garment you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:

If your garments has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on +44 (0)121 769 1234. We will then arrange the best course of action to take.

If your product has developed a fault then please contact us with your ‘Order ID’ number to hand. We can then discuss the preferred course of action that you would like us to take.

If for any other reason you want to return a purchase to us we offer a No Quibble 60-day returns policy. All that we ask is that you please return the item unused, in its original packaging and in a saleable condition. We recommend that you use a signed for service, via a reputable courier, with adequate insurance to cover the value of the item. To facilitate a speedy refund, please include a copy of your receipt and state the reason for the return. Our returns address can be found at the bottom of this page.

Please note that all refunds are applied once garment(s) are received (in original condition with tags).
As soon as the goods are received in our warehouse, we will process your refund within 3-5 working days. If you wish to exchange, you may purchase the size you require from our store once the refund is received.

Your statutory rights are not affected by the above terms and conditions.

Holiday Returns: Any purchase made between 1st October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

For UK mainland only, you can generate your free pre-paid label for your return.

Free returns in the EU and USA. Create a shipping label with Ezi returns.

Chargeable shipping label for rest of the world. Create a shipping label with Ezi returns.

See below for address for your location if you choose to ship the return yourself

EUROPE

UNITED KINGDOM

Walker and Hawkes
39 Jervoise Street
West Bromwich
West Midlands
B70 9LY
United Kingdom

GERMANY

Ezi Returns – Walker and Hawkes
Industriestra 30
21394 Kirchgellersen

NETHERLANDS

Global E-Commerce Experts – Walker and Hawkes
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands

FRANCE

Ezi Returns – Walker and Hawkes
70 Avenue Jean Jaurès
Bagnères de Luchon
31110

ITALY
IFS – Ezi Returns – Walker and Hawkes Via delle Industria 58/A 20037 Paderno Dugnano Milano
SPAIN

DEVO Ezi – Walker and Hawkes
Calle Narcis Monturiol 41
29603 Marbella
Malaga

SWEDEN

MLT AB – Ezi Returns – Typsnittsgatan 11 – Att Walker and Hawkes
Uppsala 75454

PORTUGAL

Multisource, Lda. – Ezi – Walker and Hawkes
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-901 Batalha

POLAND

Retco – Ezi Returns – Walker and Hawkes
ul. Parzniewska 18 bud 2
05-800 Pruszków

WORLDWIDE

USA
CFS – Ezi – WALKER & HAWKES
5401 NW 72nd ave
Miami FL 33166-4941
USA
 
 
CANADA

Shiphero – Ezi – Walker & Hawkes
5900 14th Avenue
Markham
ON L3S 4M4

 

AUSTRALIA

Active – Ezi – Walker & Hawkes
2/2-4 Federation Way
Moorabbin Airport
Mentone, 3194
Victoria

JAPAN

BS2F – K206030 – Walker and Hawkes
1-15-11
Nakaku, Shinyamashita
Yokohoma
Kanagawa
231-0801