Returns

No Quibble 60-Day Returns Policy

At Walker and Hawkes we pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve. As such, the garment you choose should arrive in pristine condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:

If your garments has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on +44 (0)121 769 1234. We will then arrange the best course of action to take.

If your product has developed a fault then please contact us with your ‘Order ID’ number to hand. We can then discuss the preferred course of action that you would like us to take.

If for any other reason you want to return a purchase to us we offer a No Quibble 60-day returns policy. All that we ask is that you please return the item  unused, in its original packaging and in a saleable condition “. We recommend that you use a signed for service, via a reputable courier, with adequate insurance to cover the value of the item. To facilitate a speedy refund, please include a copy of your receipt and state the reason for the return. Our returns address can be found at the bottom of this page.

Your statutory rights are not affected by the above terms and conditions.

Holiday Returns: Any purchase made between 1st October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

For UK mainland only, you can generate your free pre-paid label for your return.

Free returns in the EU and USA. Create a shipping label with Ezi returns.

Chargeable shipping label for rest of the world. Create a shipping label with Ezi returns.

See below for address for your location if you choose to ship the return yourself

EUROPE

UNITED KINGDOM
Walker and Hawkes 39 Jervoise Street West Bromwich West Midlands B70 9LY United Kingdom
GERMANY
Ezi returns – Walker and Hawkes Industriestra 30 21394 Kirchgellersen
NETHERLANDS
Ezi Returns – Walker and Hawkes Euregioweg 350 7532 SN Enschede The Netherlands
FRANCE
EZI RETURNS – Walker and Hawkes 70 Avenue Jean Jaurès Bagnères de Luchon 31110
ITALY
IFS – Ezi Returns – Walker and Hawkes Via delle Industria 58/A 20037 Paderno Dugnano Milano
SPAIN
DEVO EZI – Walker and Hawkes Calle Narcis Monturiol 41 29603 Marbella Malaga
SWEDEN
C/o MLT AB – EZI – Walker and Hawkes Spikgatan 1 753 23 Uppsala
PORTUGAL
MULTISOURCE, Lda. – EZI – Walker and Hawkes Estrada de Santo Antão, 9 IC2 – Pavilhão D 2440-901 Batalha
POLAND
Retco – EZI RETURNS – Walker and Hawkes ul. Parzniewska 18 bud 2 05-800 Pruszków

WORLDWIDE

USA
CFS – EZI – WALKER & HAWKES
5401 NW 72nd ave
Miami FL 33166-4941
USA
CANADA
Ezi returns – Walker and Hawkes C/O Delivery Net 45 Mural Street #3 Richmond Hill ON L4B 1J4
AUSTRALIA
BA Trading EZi – WALKER & HAWKES 143 Tranquil drive Carramar WA 6031