FAQs

Yes — shopping with Walker & Hawkes is completely safe. All card payments are processed through Sage Pay, one of the UK’s most trusted and secure payment gateways. Your information is encrypted using advanced SSL (Secure Socket Layer) technology, ensuring your details remain private and protected at every step.

We also offer a variety of trusted, secure payment options for your convenience, including:

• PayPal
• Amazon Pay
• Google Pay
• Apple Pay

We never store your card details, and we never share your personal information with third parties. You can shop with complete peace of mind.

Delivery times depend on your location and the shipping option you select at checkout. Our standard delivery typically takes 3 to 5 working days, while next day delivery aims to get your order to you on the very next working day.

During checkout, you’ll receive a clear quote for both shipping options, so you can choose the service that best suits your needs.

We ask for your contact details so we can keep you informed and reach out if there are any questions or issues with packing or delivering your order.

Rest assured, all information you provide is securely protected on our website and never shared with third parties. Your privacy is as important to us as the quality of our garments.

If your order isn’t quite right, please get in touch with us as soon as possible. You can email customercare@walkerandhawkes.com with your order details and a clear photo of the item(s) for verification.

Alternatively, you’re welcome to call us directly on 0121 769 1234.

We’ll respond promptly and work with you to resolve the issue quickly and smoothly.

Once we receive your returned item at our warehouse, we begin processing your refund. Please check your tracking information to confirm that your return parcel has arrived.

Allow up to 3 working days for us to process your refund and for the funds to be returned to your account.

If, after this time, you haven’t received your refund, please contact us at customercare@walkerandhawkes.com with your order details and tracking information. We will promptly investigate the matter with our returns team and keep you updated.

Provided your order has not been dispatched, we’ll be happy to make amendments for you. Please contact us as soon as possible at customercare@walkerandhawkes.com or call us on 0121 769 1234.

Despite our strict quality control, occasionally faults may occur.

If your item is faulty or damaged, please contact our customer service team as soon as possible. You can email us at customercare@walkerandhawkes.com, including your order details and a clear photo showing the fault.

Alternatively, you’re welcome to call us directly on 0121 769 1234. We’ll work quickly to resolve the issue and ensure your satisfaction.

Please first check your tracking information to see if a delivery attempt has been made or if your parcel is awaiting collection.

Unfortunately, we don’t receive updates when parcels are delayed or held by the courier. If your delivery is taking longer than expected, we’ll be happy to open an investigation with the courier service on your behalf.

Kindly contact us with your order details at customercare@walkerandhawkes.com. or call us on 0121 769 1234, and we will do everything we can to resolve the issue promptly.

Unfortunately, we do not offer direct exchanges. However, you are very welcome to return the item to us for a refund and then place a new order for the correct size.

For full details on how to return your item, please follow the link here.

If you need any assistance, feel free to contact us at customercare@walkerandhawkes.com. or call 0121 769 1234.

We provide detailed size guides for each product to help you find the perfect fit. If you’re unsure, our customer care team is happy to assist — just get in touch.

Proper care ensures your garments last for years. We offer detailed care instructions for all products, including advice on re-waxing jackets and cleaning tweed — available on our website or by request.

Currently, we primarily operate online, but select products may be available through our trusted stockists. Please contact us for more information.

Yes, Walker & Hawkes gift vouchers make a perfect gift for country wear lovers. They can be purchased online and redeemed against any order.

We accept returns within 60 days of delivery — items must be unworn and in original condition. For full details, please see our Returns page here.