Terms & Conditions

Walker & Hawkes – Business to Business (B2B) Terms & Conditions of Sale

1. Definitions

• “The Company” refers to Walker and Hawkes Limited, trading as Walker & Hawkes, registered in England under No. 06052000.
• “The Buyer” refers to any person, company or organisation purchasing goods from the Company.
• “Goods” refers to the items described in the order and/or relevant contract documentation.
• “The Contract” means the agreement between the Company and the Buyer, incorporating these Terms and Conditions, the Buyer’s order, the Company’s order confirmation, and any additional documents specified therein.

2. Scope & Acceptance
   These terms apply to all B2B transactions and take precedence over any conflicting terms supplied by the Buyer, unless otherwise agreed in writing and signed by a Company Director.
3. Orders & Quotations
   No quotation issued by the Company shall constitute a binding offer. A contract is formed only upon written acceptance or confirmation of the Buyer’s order by the Company.
4. Pricing & Payment

• Unless otherwise agreed, payment is due immediately upon receipt of the invoice.
• Late payments are subject to interest at 8% above Lloyds Bank’s base rate, calculated daily.
• All prices are exclusive of VAT, which will be applied where applicable.
• The Company reserves the right to suspend or cancel deliveries if the Buyer exceeds agreed credit limits (unless otherwise agreed).

5. Delivery

• All delivery dates are estimates and not guaranteed. Time is not of the essence unless expressly stated.
• Goods may be delivered in instalments; each treated as a separate transaction.
• Risk passes to the Buyer upon delivery, but title remains with the Company until payment is received in full.
• In the event of non-acceptance of delivery, goods may be stored at the Buyer’s risk and cost.

6. Claims & Returns

• Claims for shortages, damage, or non-compliance must be reported in writing:
  • Within 2 days for transit damage or missing items
  • Within 3 days for incorrect items
  • Within 7 days for non-delivery
• No returns will be accepted without prior written authorisation.
• Faulty goods must be reported within 14 days. We may offer a refund, repair, or replacement at our discretion.
• Goods that have been cut, processed, or altered in any way will not be accepted for return or refund.
• All returns must be in original condition with tags attached.

7. Product Suitability & Testing

• The Company does not warrant the fitness of goods for any particular purpose unless agreed in writing.
• Buyers are responsible for arranging and covering the cost of any independent product testing.

8. CONTACTS

For any queries relating to orders, online purchasing, warranty, returns, or general assistance, you may contact our Customer Service team using the following methods:

• Live Chat: Available via our website at www.walkerandhawkes.com
• Email: Reach us at customercare@walkerandhawkes.com
• Telephone: Please refer to the number listed on our Contact page

Customer Service Hours: Monday to Friday, 9:30 AM – 5:30 PM (GMT)

9. Intellectual Property & Indemnity
   The Buyer shall indemnify the Company against any claims resulting from the use of designs, logos, or specifications provided by the Buyer that infringe on third-party rights.
10. Liability

• The Company’s liability is strictly limited to the price of the goods supplied.
• We shall not be liable for loss of profit, business interruption, or indirect/consequential losses.
• Nothing in these terms limits the Company’s liability for death or personal injury caused by negligence.

11. Force Majeure
    We are not liable for delays or failure to perform due to events outside our control, including but not limited to strikes, natural disasters, and supply chain disruptions.
12. Insolvency & Termination
    If the Buyer becomes insolvent or fails to meet contractual obligations, the Company may suspend or terminate the Contract without liability.
13. Retention of Title
    Goods remain the property of the Company until full payment is received. We reserve the right to reclaim goods in the event of non-payment.
14. Governing Law
    These Terms & Conditions are governed by and interpreted in accordance with English law. Disputes will be resolved under the jurisdiction of the English courts.