Returns
Walker & Hawkes No-Quibble 60-Day Returns Policy
At Walker & Hawkes, we take great pride in the craftsmanship of our garments and the service we provide. Every item is created and chosen with care, and we want you to feel completely confident in your purchase. Should anything fall short of your expectations, our returns policy is designed to be simple, fair, and reassuring.
Damaged, Lost, Faulty, or Incorrect Items
If your order has been lost or damaged in transit, has arrived faulty, or is not what you ordered, please contact us straight away by email at customercare@walkerandhawkes.com or by phone on 0121 769 1234. Our team will advise you on the next steps and ensure the matter is resolved swiftly.
If a fault develops after purchase, please have your Order ID to hand when contacting us, so we can recommend the most suitable solution.
General Returns
We offer a No-Quibble 60-Day Returns Policy. To be eligible for a refund, items must be returned:
- In as-new condition
- Unworn and unwashed
- With all original tags attached
- In the original packaging
Please note: garments with tags removed or detached cannot be accepted for return.
For your peace of mind, we recommend using a reputable courier with a tracked and insured service. Be sure to include a copy of your receipt and a short note outlining the reason for your return. Our returns address can be found at the bottom of this page.
Once received and inspected, refunds are processed within 3–5 working days back to the original payment method. Please allow additional time for your bank or payment provider to clear the funds.
Kindly note: original postage costs are non-refundable.
If you wish to exchange an item, simply return it for a refund and place a new order for your preferred size or product.
Holiday Returns
To make gift-giving worry-free, any purchases made between 1st October and 24th December may be returned up until 31st January of the following year, provided they meet our standard return conditions.
Customer Support
If you have any questions about your return, or need assistance, our friendly customer service team is here to help:
- Email: customercare@walkerandhawkes.com
- Telephone: 0121 769 1234
- Opening Hours: Monday to Friday, 9:30am – 5:30pm GMT
Your statutory rights remain unaffected, and we are always here to ensure your experience with Walker & Hawkes is nothing short of excellent.
For UK mainland only, you can generate your free pre-paid label for your return.
click hereFree returns in the EU and USA. Create a shipping label with Ezi returns.
click hereChargeable shipping label for rest of the world. Create a shipping label with Ezi returns.
click hereSee below for address for your location if you choose to ship the return yourself.
United Kingdom
Walker and Hawkes
39 Jervoise Street
West Bromwich
West Midlands
B70 9LY
United Kingdom
Europe
Germany
Ezi Returns – Walker and Hawkes
Industriestra 30
21394 Kirchgellersen
Netherlands
Global E-Commerce Experts – Walker and Hawkes
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands
France
Ezi Returns – Walker and Hawkes
70 Avenue Jean Jaurès
Bagnères de Luchon
31110
Italy
IFS – Ezi Returns – Walker and Hawkes Via delle Industria 58/A 20037 Paderno Dugnano Milano
Spain
DEVO Ezi – Walker and Hawkes
Calle Narcis Monturiol 41
29603 Marbella
Malaga
Ireland
Coll-8 Logistics – EZI – Walker and Hawkes
Unit 2, Baldonnell Business Park
Baldonnell
D22 XK20
Portugal
Multisource, Lda. – Ezi – Walker and Hawkes
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-901 Batalha
Poland
Retco – Ezi Returns – Walker and Hawkes
ul. Parzniewska 18 bud 2
05-800 Pruszków
Sweden
EZI – Walker and Hawkes
Röra Byväg 5
41878 Göteborg
SWEDEN
Worldwide
USA
CFS – Ezi – WALKER & HAWKES
5401 NW 72nd ave
Miami FL 33166-4941
USA
Canada
No3rd – Ezi – Walker and Hawkes
10001 Boulevard Ray-Lawson
Anjou QC H1J 1L6
Australia
Pro Prep – Ezi – Walker and Hawkes – Equestrian Co
602-612 Botany Rd
Alexandria NSW 2015
Sydney
AUSTRALIA
Japan
BS2F – K206030 – Walker and Hawkes
Business Center 4F BS – K206030
Kanagawaku, Shinkoyasu
Yokojama
221-0013, Japan